Price/Budget – With a Break-Fix relationship you can pay minimum of $85 each call out for IT problems, potentially adding up to more than expected. With a service contract you have 1 set fee each month regardless of how many problems arise.

Productivity – Sometimes clients won’t call until they have a bunch of issues to fix at once, this causes a drop in productivity. We can monitor and keep track of issues, so they happen less, and are fixed quickly, keeping your employees working.

Expertise – Is someone managing all the PCs in your environment? Checking that Antivirus is on and updated? Operating system and vital programmes running smoothly? If so, you are on the right track but if your computer whizz was employed for a different position, they may not have all the expertise to make the best decisions and could be better spending their time doing what they do best.

Convenience – Monitoring each machine allows problems to be captured before they become serious, for example a failing hard drive can be picked up before all data is lost. The monitoring software also allows for messages to be sent directly to your assigned Technician to make it easier when you need support.

All in all – You get faster service, have less problems and capture any you do have before they become serious.